Grass Lumbar

Refund & Exchange Policy

Thank you for shopping with us. Please read our refund and exchange policy carefully before making your purchase.

No Refunds or Exchanges

All sales are final. We do not offer refunds or exchanges on any of our products once the order is confirmed and processed.

Exceptions (if any):
We only replace items if they are defective or damaged upon delivery. In such rare cases, please contact us within 48 hours of receiving your order with:

• Your order number

• Clear photos of the damaged or defective product

• A brief description of the issue

Once reviewed, we will get in touch with you regarding the next steps.

Shipping Policy Thank you for shopping with us! We aim to deliver your order as quickly and efficiently as possible. Order Processing & Shipping Time All orders are processed and shipped within 1–2 business days. Delivery typically takes 3 business days from the date of dispatch. Delays & Exceptions While we strive to meet our standard delivery timeline, please note that unforeseen circumstances such as weather conditions, public holidays, courier delays, or high-demand periods may occasionally cause delays. In such cases, shipping may take a bit longer than expected. We appreciate your patience and understanding during such rare instances..